Refund policy

House of Books sells digital e-books only. Because our products are delivered electronically and can be downloaded and accessed immediately, all sales are final and non-refundable once access or download has been provided, except where a refund is required by law.

Before you buy

Please make sure your device can open standard e-book formats (such as PDF or EPUB). Each product page lists the format for that title. If you are unsure, contact us before purchasing.

Problems with your file

If a title will not download, is corrupted, or is materially different from its description, contact us at tryhouseofbooks@outlook.com within 14 days and we will fix it. We will re-send the file, provide a replacement, or issue a refund if we cannot resolve it.

Accidental or duplicate purchases

If you were charged twice, or bought the wrong title by mistake and have not downloaded it, email us and we will make it right.

EU and UK customers

For digital content you have a statutory right to cancel within 14 days, unless you ask for immediate access and acknowledge that you lose that right once the download begins. At checkout you consent to immediate delivery and waive the 14-day withdrawal right for digital content once access starts. This does not affect your rights where the content is faulty.

VIP Membership

VIP Membership fees are billed monthly and are non-refundable, including for partial months. You can cancel anytime to stop future charges. See the VIP Membership Terms for full details.

Contact

Questions? Email tryhouseofbooks@outlook.com.